A few months after moving to a small town, a woman complained to a neighbour about the poor service she had received at the local drug store. She hoped the new acquaintance would repeat her complaint to the owner.

Next time she went to the drugstore, the druggist greeted her with a big smile, told her how happy he was to see her again. He said he hoped she liked their town and to please let him know if there was anything he could do to help her and her husband get settled. He then filled her order promptly and efficiently.

Later, the woman reported the miraculous change to her friend. "I suppose you told the druggist how poor I thought the service was?" she asked.

"Well, no" the woman said. "In fact---and I hope you don't mind---I told him you were amazed at the way he had built up this small town drugstore, and that you thought it was one of the best-run drugstores you'd ever seen."




Works with kids too, but only if it's a build-up and not a lie.

PEACE.

Posted by Evydense on Wednesday, February 07, 2007 at 11:07 a.m. | Permalink